How to Buy
In Person
Puffin Models Limited, Unit D3 Backfield Farm Rural Business Park, Wotton Road, Iron Acton, Bristol, BS37 9XD, Great Britain.
We welcome visitors to our unit so that we can show you the quality and range that we hold on stock. We are happy to discuss how we may meet your own requirements. If you need power for a specific model that we do not stock, then please bring the model along with you. We will only knowingly sell you items that we would be happy to use for your specific application. We are located about 10 miles north east of Bristol, convenient for both the M4 and M5. Backfield Farm is located on the B4058 between the villages of Iron Acton and Rangeworthy (just to the west of Yate and Chipping Sodbury). Once in the farm entrance, take the first right, go past the café, and through a gateway (the Estate Office is now in front of you), turn 90 degrees left, and we are right in the corner. For GPS users, our Grid Reference is ST 687 844. We are normally available from 9am to 5.30pm, Monday to Friday, and on Saturday from 10am to 1pm (this may change particularly during the model show season). Please phone before setting off on a long journey to see a particular product or person.
Online Shopping
Our on-line catalogue includes the option of on-line shopping. All listed items are normally held in stock and available to buy on-line, however temporarily out of stock items are not made available to buy on-line until re-stocked. Some highly specialist items like multi-cylinder engines may be shown as out of stock, but with a note of normal delivery time. Our standard shipping rate for all on-line orders is £2.50, and all orders are sent by appropriate shipping methods depending on size, weight, and value. Small items are normally sent through Royal Mail. We have developed special "crush proof" packaging for kits, and we normally use an extremely reliable carrier with full on-line tracking facilities, and guaranteed next day delivery. Overseas orders, orders for spares not listed in the on-line shop, or if you have specific delivery requirements, please order by phone. Your order is not approved for payment by us until your order is ready for shipping (on-line orders received by 3.30pm are normally sent on the same day). All prices shown include VAT.
Telephone Orders and Technical/Product Advice
01454 228184 (two lines)
We are pleased to receive orders and enquiries by telephone, and we take orders throughout the day from 9am to 5.30pm, Monday to Friday, and on Saturday from 10am to 1pm (this may change particularly during the model show season). We can accept payment using most debit and credit cards. Card purchases will normally be sanctioned at the time of order, and cards will never be debited until orders are ready for despatch. Please have your card with you, along with your full address details, and your normal daytime contact number for us to contact you if we should have any difficulty with your order or payment. Telephone orders received by 3.30pm can normally be sent on the same day. Telephone order shipping charges will range from £1.50 to £6.50 depending on weight and order value.
Fax Orders
Fax: 01454 228254
The fax machine is left permanently on Auto. Simply dial and press send on your fax machine. For card payments please include details of the card type, card number, expiry date, card security number (on the back of the card), your name, your full address, and your daytime telephone number or fax number.
Traditional Mail Order
Puffin Models Limited, Unit D3 Backfield Farm Rural Business Park, Wotton Road, Iron Acton, Bristol, BS37 9XD, Great Britain.
We are also happy to receive orders by traditional mail order. For card payments please include details of the card type, card number, expiry date, security number (on the back of the card) your name, your full address, and your daytime contact telephone number. Cash should be sent by Special Delivery.
Overseas customers
We regret that our product liability insurance does not cover North America and Canada. Overseas postage is charged at cost, and we remove the full 17.5% VAT when sending items to VAT exempt areas. Overseas customers should also note that we must attach a commercial invoice or declaration to the outside of packages showing the full value of the items being sent. The cost of postage for kits to overseas locations (up to 50% of kit value) makes this not viable for most customers. Full details of postal charges and postal restrictions for your country are available at www.royalmail.com
Thank you for your interest in Puffin Models.
