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Puffin Models - electric and petrol engined flying models Puffin Models, Unit D3 Backfield Farm, Wotton Road, Iron Acton, Bristol, BS37 9XD
Telephone Sales:   01454 228184
Email: info@puffinmodels.com
Visitors welcome, please phone for directions.
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..Specialist in Quality European Produced Motors, Controllers and Kits
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How to Buy

In Person

Puffin Models Limited, Unit D3 Backfield Farm Rural Business Park, Wotton Road, Iron Acton, Bristol, BS37 9XD, Great Britain.

We welcome visitors to our unit so that we can show you the quality and range that we hold on stock. We are happy to discuss how we may meet your own requirements. If you need power for a specific model that we do not stock, then please bring the model along with you. We will only knowingly sell you items that we would be happy to use for your specific application. We are located about 10 miles north east of Bristol, convenient for both the M4 and M5. Backfield Farm is located on the B4058 between the villages of Iron Acton and Rangeworthy (just to the west of Yate and Chipping Sodbury). Once in the farm entrance, take the first right, go past the café, and through a gateway (the Estate Office is now in front of you), turn 90 degrees left, and we are right in the corner. For GPS users, our Grid Reference is ST 687 844, and inputting BS37 9XD to most Satnav systems takes you into the gateway of Backfield Farm. We are normally available from 9am to 4.30pm, Monday to Friday, and on Saturday from 10am to 1pm (this may change particularly during the model show season). Please phone before setting off on a long journey to see a particular product or person.

Online Shopping

Our on-line catalogue includes the option of on-line shopping. All listed items are normally held in stock and available to buy on-line, however temporarily out of stock items have a grey button and are not normally made available to buy on-line until re-stocked. Some highly specialist items like multi-cylinder engines may be shown as out of stock, but with a note of normal delivery time when an order is placed over the phone. Our standard shipping rate for on-line orders is £3.50, with £7.50 for those orders containing a higher rate shipping item. All orders are sent by appropriate shipping methods depending on size, weight, and value. Small items are normally sent through Royal Mail. We have developed special "crush proof" packaging for kits, and we normally use an extremely reliable carrier with full on-line tracking facilities, and guaranteed next day delivery. On-line payment is handled automatically between you and Sage Pay - we have no involvement with the payment at all. You can find out more about Sage Pay by visiting www.sagepay.com On-line orders security checked and processed by 3.30pm are normally sent on the same day. Orders for spares not listed in the on-line shop, or if you have specific delivery requirements, please order by phone.. Order confirmation is by invoice that may be printed out at the end of the order process. All prices shown include VAT.

Telephone Orders
01454 228184

We are pleased to receive orders by telephone, and we take orders throughout the day from 9am to 4.30pm, Monday to Friday, and on Saturday from 10am to 1pm (this may change particularly during the model show season). We can accept payment using most debit and credit cards. Card purchases will normally be sanctioned at the time of order, and cards will never be debited until orders are ready for despatch. Please have your card with you, along with your full address details, and your normal daytime contact number for us to contact you if we should have any difficulty with your order or payment. Telephone orders received by 3.30pm can normally be sent on the same day. Telephone order shipping charges will range from £3.50 to £7.50 depending on weight and order value.

Technical Support

Telephone: 01454 228254

Traditional Mail Order

Puffin Models Limited, Unit D3 Backfield Farm Rural Business Park, Wotton Road, Iron Acton, Bristol, BS37 9XD, Great Britain.
We are also happy to receive orders by traditional mail order. For card payments please include details of the card type, card number, expiry date, security number (on the back of the card) your name, your full address, and your daytime contact telephone number. Cash should be sent by Special Delivery.

Overseas customers

On-line orders are shipped worldwide at our standard UK price \A33.50, and we use the VAT element of the purchase to help cover the additional cost of shipping insured by air. Overseas customers should also note that we must attach a commercial invoice or declaration to the outside of packages showing the full value of the items being sent. The cost of carriage for kits and other larger or heavier items from the UK makes it unrealistic to send items marked higher rate shipping applies to overseas locations. Full details of postal charges and postal restrictions for your country are available at www.royalmail.com If you would still like us to send a large or heavy item to you overseas please contact us for further details about transport arrangements and costs. We regret that we cannot send kits by private carrier because of the cost and financial risks involved.

We look forward to sending your order!

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