Menu

How To Buy

Online Shopping

Our on-line catalogue includes the option of on-line shopping. All listed items are normally held in stock and available to buy on-line, however temporarily out of stock items have a grey button and are not normally made available to buy on-line until re-stocked. Some highly specialist items like multi-cylinder engines may be shown as out of stock, but with a note of normal delivery time when an order is placed over the phone. We now send items out post free, what you see at the checkout is what you pay. Small items are normally sent through Royal Mail. We have developed special "crush proof" packaging for kits, and we normally use an extremely reliable carrier with full on-line tracking facilities, and guaranteed next day delivery. On-line payment is handled automatically between you and Sage Pay - we have no involvement with the payment at all. You can find out more about Sage Pay by visiting www.sagepay.com On-line orders security checked and processed by 3.30pm are normally sent on the same day. Orders for spares not listed in the on-line shop, or if you have specific delivery requirements, please order by phone. Delivery upgrades may be paid for over the phone.  Order confirmation is by invoice that may be printed out at the end of the order process. All prices shown include VAT.

Telephone Orders

Telephone: 01454 314139 between 10am and 4pm

We are pleased to receive orders by telephone, and we take orders throughout the day from 10am to 4pm Monday to Friday, and on Saturday from 10am to 1pm (this may change particularly during the model show season). We can accept payment using most debit and credit cards. Card purchases will normally be sanctioned at the time of order, and cards will never be debited until orders are ready for despatch. Please have your card with you, along with your full address details, and your normal daytime contact number for us to contact you if we should have any difficulty with your order or payment. Telephone orders received by 3.30pm can normally be sent on the same day. Telephone orders will normally be post free, but enhanced shipping options are available at extra cost.

Technical Support

Telephone: 01454 314139 between 9am and 1pm.  You will be called back.

Traditional Mail Order

We are also happy to receive orders by traditional mail order. For card payments please include details of the card type, card number, expiry date, security number (on the back of the card) your name, your full address, and your daytime contact telephone number. Cash should be sent by Special Delivery.  Send to Puffin Models Ltd, 42 Clayfield, Yate, Bristol BS37 7HU  Great Britain.

Overseas customers

On-line orders are shipped worldwide and you pay nothing more than is shown in the basket for carriage, we use the VAT element of the purchase to help cover the additional cost of shipping insured by air. We find that the charging method for overseas shipping works in your favour over a number of orders.  Overseas customers should also note that we must attach a commercial invoice or declaration to the outside of packages showing the full value of the items being sent. Full details of postal restrictions for your country are available at www.royalmail.com  We regret that we cannot send kits by private carrier because of the cost and financial risks involved.

We look forward to sending your order!